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Help and
support

We’ll get you sorted in no time – take a look at our FAQ’s or get in touch!

Got a question? Check out our FAQ’s

Lost your accessory or had it stolen? Put an immediate block on your account by visiting My Account and selecting Lost & Stolen. Contact us if you need to return any unspent funds back to your bank card or call our 24/7 Lost and Stolen helpline on 0845 2180 255 if you need further assistance.

Still struggling to find an answer to your question or need some more help?

Our friendly customer care team are on hand Monday to Friday, 9am to 5pm​. You can contact us using:

Email, Message us on Facebook, or if you need to speak to someone drop us a line and we will call you back as soon as possible.

Contact Donate The Change via Email        Contact Donate The Change via Facebook Messenger 

 

Complaints Procedure

 

If you have any dissatisfaction with the service, you can contact our customer service department who will endeavour to resolve your issue. You can contact us by email at support@donatethechange.org or by letter to Donate The Change, 62 London Road, Twyford, RG10 9EY, UK. Once contact has been received by Donate The Change we will acknowledge your concerns within five (5) working days of receiving them and will endeavour to resolve any issues within this time limit. If further information or investigation is required, we are obliged to respond with a full resolution within forty (40) working days of the initial contact.
If you are still dissatisfied with the resolution offered by Donate The Change, you have to right to pass your concerns to the Financial Ombudsman Service. Donate The Change and our banking services supplier Quantum Card Services are obliged to provide full contact details for the Financial Ombudsman Service when acknowledging the initial contact.